Question:
Why my invoice still in "Unpaid" status after I paid it?
Answer:
We need to verify and process some payments manually (bank transfer, cheque deposit, ATM etc), so we need some time (12-48 hours). If your invoice status still not been updated after 48 hours, please submit a ticket to billing department.
https://cms.yeahhost.com.my/submitticket.php?step=2&deptid=4
If you paid your invoice via Credit Card or PayPal and the invoice status not been updated within 24 hours, please contact billing department.
Notes:
Sending cheque slows down the payment process as we don't process the renewal until we receive your cheque, and your funds clear. Sending cheque typically delays the payment process by 3 to 10 days.
Remember to fax your payment receipt to (604) 642 5668 or send a copy of your receipt to billing department (through email or submit ticket), otherwise we're unable to process your payment. Please write your registered email address or domain name clearly on the receipt to help us process your order more efficiently.