iOS IMAP Error "Unable to Move to Message" to Trash Folder

When configure IMAP on an Iphone IOS device, you will get the follow error when trying to delete the emails in the trash folder.
Error message below:

"Unable to Move Message"
The message could not be moved to the mailbox Trash.

You may follow the steps below to add a folder prefix to fix this issue.

1. Go into your iPhone Settings.
2. Scroll down and tab onto Mail, Contacts, Calendars to view your email settings.
3. Select your email account in the list.
4. Scroll the bottom and tap Advanced.
5. Scroll to the bottom of this screen and tap onto “IMAP Path Prefix" and type INBOX in capital letters.
6. Press the Home button, then open your Mail again to try it out.

  • 5 Users Found This Useful
Was this answer helpful?

Related Articles

Spam Mails and How to Deal with Them

Spam mails, also known as junk mails, are unsolicited mails sent in bulks. It is a form of...

How Email Password is Stolen

Spamming activity happens when user's email password is stolen and being used by hackers/spammers...

Why Mail Sent to Mailing List Members is Rejected

Mailing list is a feature to allow users to forward mails to multiple recipients within the same...

Disable Junk folder in MS Outlook

Some emails will fall in Spam folder due to spam-trigger words detected or some other criteria....

Email Configuration Recommendations

There are two protocols that is frequently in use to retrieve email contents, which is POP3 and...