1. What is an e-invoice?
An e-invoice is a digitally issued and validated document that records a commercial transaction between a seller and buyer. E-invoice is submitted to IRBM for validation; it will carry a Unique Identifier (UUID) and QR code issued by IRBM.
2. What should I do if I need e-invoice?
ANS: Please login to your client account and update the following information:
- Tax Identification Number (TIN)
- Business/Organization Registration Number (For businesses)/MyKad Number (For individuals)
- SST Registration Number (if SST-registered)
3. Where can I get my TIN?
ANS: Please login to IRBM’s MyTax portal to obtain the information.
4. When can I request for e-invoice?
ANS: e-Invoice will be issued for the same-month transaction. The latest request for e-invoice is before or by 2nd of the following month. No e-invoice will be issued later than that. Please note that e-invoice will be issued to PAID invoices only.
5. What if I do not require e-invoice?
ANS: Your invoices will be submitted as consolidated e-invoice. Once the consolidated e-invoice is submitted, you will not be able to request for individual e-invoice.
6. What is “Add Funds” invoices? Will I receive e-invoice for this type of invoice?
ANS: “Add Funds” invoices allow you to credit certain amounts to your client account. Since there is no actual transaction is made, e-invoice will not be issued to “Add Funds” invoices. E-invoice will be issued to the invoices with actual transactions (e.g domain registrations, hosting renewals, etc.).
7. What can I do if the details in the e-invoice is incorrect?
ANS: You need to contact us within 72 hours upon receiving the e-invoice to make any corrections. Please submit the request through ticket or email [email protected].