The Files In Your Account
When you initially log into the root of your account, depending upon the method which you choose to log in, you will see various directories, among them, the one that hold the most importance is the web directory.
The web directory name in various control panels:
WebsitePanel (DotNetPanel) - wwwroot
Helm - wwwroot
Plesk - httpdocs
cPanel - public_html
DO NOT DELETE OR RENAME any of these directories that you may find. These directories are automatically setup by the system and required in order for your account to function. Deleting or renaming any of them will cause fatal errors that can only be repaired by deleting and resetting your account.
Web directory is the directory where you will upload your web pages and create other subdirectories that will pertain to your web site and be viewable from your web browser. Your pages WILL NOT be viewable on a web browser unless they are uploaded to this directory.
As you add features from your Control Panel, the system will automatically create other directories within this area. ANY AND ALL sub-directories and/or files created by the system are required by the system to make a particular function operate and SHOULD NOT BE DELETED OR ALTERED IN ANY WAY. The holding page SHOULD BE DELETED OR REPLACED by one of your own design.
Where and how to upload your files?
ALL files must be uploaded to your web directory. Files are uploaded to your account via FileZilla, WS_FTP, CuteFTP or any other FTP program that you may prefer. Please refer to FTP software for instructions for setting up your FTP client. For more in depth information pertaining to your FTP Client, refer to its documentation.
There are also numerous tutorials for using FTP out on the web, simply do a search for FTP tutorials.
When your domain is live on our servers, you can view your pages within any browser by typing your domain name in your browser:
If you are getting an error when typing the above, several things could have gone wrong, these are as follows:
1) Your initial page is not set as default document in control panel
2) The code in your default page is incorrect
3) The registration/transfer request for your domain has not been completed. This process can take up to 72 hours.
4) Your account has been deactivated due to non-payment, non-compliance of our policies, or spamming
AUP Violations - users need to contact abuse team.
The best advice that we can pass on to our users is DO NOT SPAM. There are only so many backbones and while you may find it convenient to hop around from hosting company to hosting company, eventually you will start getting "We don't want your business" replies from the hosting companies. This is because the backbone will not allow them to host you because you've been banned for spamming. You don't have to like this rule, but it's the one that rules your existence on the Internet.
Are you unsure of what spamming is? We can make this short and simple for you. Spamming is the sending of any unsolicited email to an email address who's owner did not invite you to send an email to them.