We're sorry to lose you as customer. Please tell us if we can do better or do anything for you to keep your account active with us.
To eligible for 30 day money-back guarantee, please cancel your account with billing department within the first 30 days of purchase. Currently only shared hosting and first time customers are eligible for this guarantee.
We can not refund you if our billing department did not receive your (account owner) official cancellation request within the first 30 days of purchase.
The refund will not cover payment for service charge and other fees. Domain name registration, SSL Certificate, reseller hosting, VPS, dedicated hosting and other services are not benefit from money-back guarantee as well.
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