After your shared hosting account is activated, you will receive a Welcome Email containing important information needed to start using your service.
This guide explains what each section means and how to use it.
Client Information
This section contains the basic account details such as:
- Account ID
- Registered email address
These details are used for support verification and communication purposes.
Hosting Account Information
This section includes key details about your hosting service.
- Hosting package name
- Primary domain name
- Server IP address
- Hosting billing cycle
Control Panel Instructions
Your control panel is where you manage your actual hosting features, such as:
- Uploading website files
- Creating email accounts
- Managing databases
- Installing SSL certificates
Depending on your hosting platform, the control panel may be:
- cPanel (For Linux-based hosting)
- SolidCP (For Windows-based hosting)
Use the login URL, username, and password provided in the Welcome Email to access your control panel.
Email Instructions
This section provides the necessary details to configure your email accounts in email applications such as Outlook, Thunderbird and mobile mail apps.
You will typically find:
- Incoming mail server (IMAP/POP3)
- Outgoing mail server (SMTP)
- Port numbers (IMAP/POP3/SMTP)
These settings allows you to send and receive emails using your domain.
Webmail Instruction
Webmail allows you to access your email directly through a web browser without configuring any application.
Once you have created your email account in the control panel, use the webmail URL to access your email.
Web and FTP Instructions
Your hosting account is pre-configured so that your domain displays content from a specific folder, known as the web root directory.
This is the folder where you must upload your website files for them to appear online.
Common directory names:
- public_html (for cPanel)
- wwwroot (for SolidCP)
If the files are uploaded outside this directory, they will not be visible on your website.
Website files can be uploaded to your hosting account using either of the following methods:
- File Manager in the control panel
- FTP application such as FileZilla, using the FTP details provided in the welcome email
Manage Your Database
This section contains database connection details such as:
- Database server hostname or IP address
- Port number (if required)
These details are typically required when configuring applications like WordPress or custom websites.
DNS Instructions
This section contains nameserver information for your hosting account.
If your domain is registered with another provider, you must update the domain's nameservers to point to our hosting server.
After the nameservers are updated, it will require few hours for the domain propagation to be completed.
Once propagation is complete, your domain will fully connect to your hosting account.